Last week I found myself watching the show Undercover Boss. It is where corporate executive go undercover within their organizations to get a better idea of how their business is really operating. The show is a little bit cheesy but the idea of sending a CEO “undercover” in an organization is pretty solid. Think about the CEO of the company you work for, if you even know who he/she is, and you can imagine how out of touch that person really is with the day to day operation the company. It is the nature of business that upper management becomes concerned with the bottom line and efficiency while losing touch with the regular employee.
Last week the show featured the CEO of 7-11 who was working undercover as a new employee at different jobs in 7-11. He grew some stubble and then went to start work as a stock boy, night shift clerk, warehouse worker, and delivery driver. Not surprisingly each person he met and worked with had a touching backstory, the delivery driver he worked with was Igor from Kazakhstan. The following clip from the show is Igor’s segment, I don’t know why but this piece moved me.
Now think about someone you know, or hell even yourself, doing this job. Most likely you would resent the company for keeping you away from your spouse and making you work long hours. You would complain about this that and the other. This guy gets it, he is the happiest guy in the world and he is a delivery driver for 7-11 who sees his wife two days a week. This guy doesn’t complain about his hours, bitch about his pay, or complain at all. Why is he so happy? Because he has freedoms and the ability to earn that he never had before. He said it himself when he told the CEO “America is the best country in the world, you guys just don’t really know how blessed you are.” He couldn’t have said it better. Americans have gotten to a point where they feel they are entitled to this, entitled to that. We complain when things aren’t pretty and perfect but fail to realize how good we really have it.