Comments on: A Lesson in Customer Service

By: Ted

Ted — Sun, 14 Mar 2010 01:34:48 +0000

That is an awesome story. I can't tell you the amount of hours I have spent on the phone with all our different companies (CC, phone, cell, utilities, etc) in order to get things reduced because of their mistakes. They call you! wow. Awesome. Outstanding customer service will lift companies above the economic craziness. .-= Ted´s last blog ..Oh, I have no money either- lets go shopping! =-.

By: Wojciech Kulicki

Wojciech Kulicki — Sat, 13 Mar 2010 18:14:27 +0000

Hmm…the bank calling is not such a big deal for me, since I’ve gotten those types of calls before (still, it shows excellent customer service on their part). The $25, on the other hand, is just stellar. They are working hard to get your business and it shows.
.-= Wojciech Kulicki´s last blog ..Itâ€™s Okay to Pay for Value =-.

By: Forest

Forest — Sat, 13 Mar 2010 08:41:11 +0000

Wow!! I was convinced this would be a bad article about CS…… Retweeting this right now!
.-= Forest´s last blog ..Trade in Your Car for a Horse, Would It Be Cheaper? =-.

By: LeanLifeCoach

LeanLifeCoach — Thu, 11 Mar 2010 23:27:10 +0000

Its amazing when you think about how happy customers get when their difficulties are addressed, yet how little most companies are willing to work to make customers happy.

Thanks for sharing a feel good story.
.-= LeanLifeCoach´s last blog ..Whatâ€™s your magic number? The (literally) million-dollar question =-.

By: Peter

Peter — Thu, 11 Mar 2010 14:54:06 +0000

It's always nice to be surprised by a good customer service story with a big bank like that! I think they did themselves a service by being so proactive like that. .-= Peter´s last blog ..Ways To Make Extra Money Series: 20 More Income Generating Ideas From Our Readers =-.

By: Money Beagle

Money Beagle — Thu, 11 Mar 2010 14:36:41 +0000

That's cool and I think it's great that you posted this. I think all too often many PF bloggers (myself included) will post more about negative experiences and not so much on the positive ones. Great job keeping the balance! .-= Money Beagle´s last blog ..Paying Down A Chunk Of Student Loans =-.

By: Kyle

Kyle — Thu, 11 Mar 2010 14:26:59 +0000

It is nice to be surprised by good customer service from anyone. I am honestly blown away by them taking the time to call me and apologize, it really goes a long way to building a good relationship and referral base.

By: Matt Jabs

Matt Jabs — Thu, 11 Mar 2010 14:25:00 +0000

Wow, that is pretty impressive. I used to use Ally, but only for savings and back when they were still named GMAC. I have been wanting to diversify my banking again and will probably go with them. Congrats… isn’t it nice to be surprised by your bank?
.-= Matt Jabs´s last blog ..Refinance Home Loans â€“ How One Call Saved Us $41,123.16 =-.