Sadly I can say with absolute certainty that I am very seldom wowed by a business’ customer service. In most instances you are lucky to get someone to pick up the phone let alone actually help you with your problem. Even when you get the help you need they certainly aren’t going to compensate you for whatever inconvenience you suffered. Or will they???
Lets go back in time, you may have caught my review of my new Ally checking account. I mentioned their customer service was pretty good during the account setup process but I wasn’t prepared for what happened last night.
When I opened the account they were pretty speedy about getting me my ATM card. I got it in the next week and then a few days later I got the PIN letter in the mail. My biggest reason for getting the Ally account was that they will reimburse you for all of your ATM fees. You can imagine my chagrin when I hit the ATM at work and was denied access to my cash. It was the first time I tried to use the card so I figured I just didn’t get the PIN right, seemed reasonable so I didn’t think anything of it.
I got home that day and called the automated number to change my pin but the machine and I didn’t agree. I finally decided I wouldn’t have a problem remembering the pin so I forgot about it until yesterday. I went to the grocery store to pick up some things and the guy forgot to ring up a drink so instead of throwing another $1.85 on our joint account so I paid with Ally card. I rang it as an ATM transaction just to check and low and behold SUCCESS. It was obviously a problem between the keypad and me. Or was it.
As I was making dinner last night my phone rang with a strange 877 number. I am usually reluctant to answer but I did. It was a representative from Ally, they called me to apologize for the problems I was having with my ATM card. I was pretty taken aback as I had never had someone call me about a problem before. Honestly that would have been enough for me to call it stellar but then they told me they would be depositing $25 in my account for my trouble.
Like I said in the beginning of this article, I do not regularly end up having a good experience when I deal with customer service. In fact I count the good experiences on one hand, and honestly on two fingers. I was amazed that they would not only call me to apologize but then offer me something to compensate me for my trouble. I must say I am more impressed in these few weeks with my Ally checking account then I have been with my iGobanking account in over a year.