Comments on: Ally Bank Review

By: Martha

Martha — Sat, 06 Feb 2010 01:20:14 +0000

hi I just closed my last account and opened an new checking account with ally and now I am thinking and hoping that I made a wise decision. Anyone with a checking account with ally please inform me if this is a good decsion for me to have this bank (ALLY) thanks would appreciate all information regarding this bank.

By: Mike

Mike — Tue, 29 Sep 2009 00:23:00 +0000

I have tried several banks and I have to say Ally Bank is my favorite. They have great rates and I just noticed that they have live chat help 24×7 in addition to the round the clock phone customer service.
The No Penalty CD in particular is my favorite product.

By: Roy

Roy — Fri, 28 Aug 2009 14:39:24 +0000

I closed my account after two months. Interest rate kept dropping. Website didn’t accurately show account transactions. They kept insisting on snail mail for some things

By: Kunsthure

Kunsthure — Wed, 05 Aug 2009 01:25:54 +0000

I bank at ally and I’ve been pleased. Not blown away but they’re still working out some bugs. We left ING for ally because of the higher rates. Their customer service is quick to help straighten out any problems.

To be shamelessly self-promotional, here’s my review of ally. http://bit.ly/ptfH5

By: Kyle

Kyle — Wed, 08 Jul 2009 00:15:49 +0000

I am sorry to hear about your experience with Ally, I haven’t heard of anyone else having these types of problems with them and I appreciate you sharing your opinions with us. Stop back by and let me know how it turns out, I hope you get your money back.

By: cpotts88

cpotts88 — Tue, 07 Jul 2009 05:45:29 +0000

Ally bank = con artists!

My wife and I tried to open a CD account with them. After several back and forth phone calls and requests to establish our residence and mailing addresses (in addition to our original paperwork and copies of our drivers licenses they wanted utility bills and a copy of our PO Box receipt), we told them to return our money. Their customer service said they would send our original check back. They didn’t. We never had an account with them but they cashed our check. Our bank statement showed the check was paid.

When I called to ask why my check was cashed, no one could explain. They told me that they would send my complaint to an escalation team for immediate resolution and they would call me back with the results 2 days later. No one ever did. When I called them to find out the status of my check, I was told that my account was pending and that in 5 days or so, they would review the matter. After yelling at the CSR, I was put on hold and eventually told by the rep that she made a mistake, my check was already mailed. I would have it in 7-10 working days.

A few days later, Ally called me again. This time, I was told that I would have to prove that the check had been cashed in order to receive a refund. So basically, they never opened an account for me, they cashed my check, lied to me that they had already refunded my money, then called me and told me that I had to prove my check had been cashed to get a refund. This is after they acknowledged receiving the check and accidentally cashing it. They knew the check number and the amount but still no refund. Unbelievable.

In all, they’ve held my money hostage for a month. Someone either lost or stole my check and they won’t give my money back yet. Don’t give this company your business.